GENERAL TERMS AND CONDITIONS

1. FORMS OF PAYMENT:

Cash on delivery.

2. DELIVERY AND PICKUP POLICIES:

– In the areas where Our company has a direct delivery route, we will deliver the medicines to customers at the registered address.

– In other areas: Please pickup the medicines at our warehouse.

3. WARRANTY POLICY:

– Medicines and supplements are not subject to warranty policy. Expiry date is printed on each product.

4. REFUND AND EXCHANGE POLICY:

– Time to exchange medicines:

+ Afternoon: From 13:30 to 18:00.

+ Weekdays except Holidays and Sundays.

– Exchange/rerefund:

+ Our company only exchange/refund medicines with manufacturing issues.

– We do not exchange/refund when:

+ The product has been peeled out of the box, and damaged due to improper storage.

+ Products are moldy.

+ Product has expired.

– Product exchange policy:

In order to ensure the interests of consumers, improve the quality of after-sales service, we exchange new products of the same type if the product has a problem that cannot be solved immediately (due to a manufacturer’s technical error). Products can only be exchanged when all of the following conditions are met:

+ New products purchased within 03 days from the date of sale. Customers buy online, time is calculated from the date they receive the product.

+ The product is not damaged and meets the conditions of exchange/refund.

+ Products received must be intact, and full of promotional gifts (if any) …

Note: Customers should carefully review the product before buying. Once sold, returned products are not restocked or resold, this is to ensure that customers always buy new products.

HEAD OFFICE 53/2 QL 91, Dong Thanh, My Thanh Ward, Long Xuyen City, An Giang

Telephone: (0296) 383 1544 – Fax: (0296) 383 1386

5. PRIVACY POLICY

a. Purpose and scope of collecting information

– To access and use some services on the Website, you may be required to register with us personal information (members), including: Email, Full name, Contact phone number, address, company, username, password.

– We also collect information about the number of visits, including the number of pages you view, the number of links (links) you click, other information related to the connection to the website and the information the browser has. Web (Browser) you use every time you visit our website including: IP address, Browser type, language used, time and the addresses that the Browser accesses.

b. Scope of using information

Purpose of using information provided by Members to:

– Support customers when buying products.

– Answering customers’ inquiries.

– Provide customers with the latest information on our

Website, conduct customer surveys, promotional activities related to the website’s products and services if you subscribe to notification emails.

c. Information storage time

– Member’s personal data will be stored until there is a request to cancel or self Members log in and perform cancellation. Remaining in any case personal information Members will be kept secure on the server of the website.

d. Address of the unit collecting and managing personal information

HEAD OFFICE 53/2 QL 91, Dong Thanh, My Thanh Ward, Long Xuyen City, An Giang

Telephone: (0296) 383 1544 – Fax: (0296) 383 1386

Email: xq@xqpharco.vn

e. Means and tools for users to access and edit their personal data.

– Members have the right to check, update, adjust or cancel their personal information by logging into your account and editing personal information or request the website to do this.

– Members have the right to send a complaint about the seller to the Board of Directors of the website at: xq@xqpharco.vn, when receiving these feedbacks, we will confirm the information and case exactly as members’ reflection, and take action to fix the problems in a timely manner.

f. Commitment to privacy of customers’ personal information

– Personal information of Members on the website we are committed to absolute confidentiality under the website’s personal information protection policy. Collection and use of information by each Member is only done with the consent of that customer unless otherwise provided by law.

– Do not use, transfer, provide, or disclose Member’s personal informationto any third party, without the consent of the Member.

– In case the information server is attacked by a hacker resulting in the loss of Member’s personal data, We will be responsible for reporting the incident to the investigating authorities for timely handling, and notifying member.

– Securely protect all Member’s confidential information, such as online transactions including information of accounting vouchers and digital documents in the secure data center of level 1 of the Website.

– Our Board of Directors requires that individuals when registering/purchasing as a Member, must provide all relevant personal information such as: full name, contact address, email, identity card number, telephone, account number, payment card number, etc., and are responsible for the legality of the above information. The Website administrator is not responsible for nor does it resolve any complaint related to that member’s benefits if it considers all personal information provided is incorrect. .

– The Board of Directors recommends that Members should keep confidential information related to their access passwords and should not share them with anyone else. If using a shared computer, Members should log out, or exit all open Website windows.